About this job
IT Support Technician
Location: Whitefield, Manchester & Royton, Oldham
Salary: Up to £32,000 (negotiable for the right candidate)
Applause IT is hiring for an IT Support Technician for a leading UK company specialising in commercial and residential flooring solutions. With a strong reputation for innovation, sustainability, and quality, the company operates globally and continues to invest in cutting-edge technology to support its workforce.
Role Overview:
The IT Support Technician will provide essential 1st and 2nd line IT support across multiple sites, ensuring smooth day-to-day operations while contributing to key IT projects. This role involves supporting both office and factory environments, troubleshooting technical issues, and maintaining IT infrastructure.
Key Responsibilities:
- Provide 1st & 2nd line IT support for office, factory, warehouse, and remote users.
- Install, configure, troubleshoot, and administer desktop PCs, printers, scanners, IP phones, and mobile devices.
- Manage IT service requests via the helpdesk and ensure timely resolutions.
- Support Microsoft technologies, including Windows 10 & 11, Intune, Azure, O365, and Windows Server (2019+).
- Administer Active Directory, Group Policy, DHCP, DNS, switches, VLANs, Wi-Fi networks, and VPNs.
- Handle iOS and Android device management and VoIP telephony solutions.
- Assist in the delivery of IT projects across the business.
What We're Looking For:
- 3+ years' experience in IT support, preferably within an industrial or manufacturing environment.
- Strong knowledge of Microsoft technologies (Intune, Azure, O365, Windows Server).
- Experience with networking, including VLANs, Wi-Fi, and VPNs.
- Familiarity with IT helpdesk solutions such as ManageEngine ServiceDesk Plus.
- A proactive, problem-solving mindset with strong attention to detail.
- A full UK driving licence and own vehicle (multi-site role covering Manchester & Oldham).
Nice-to-Have Experience (Bonus Skills):
- HCL Notes/Domino
- Endpoint security deployment & management
- VMware & Hyper-V
- MacOS & Linux
Why Apply?
- Work for a well-established company with a strong industry presence.
- Career growth opportunities within a growing IT team.
- Get involved in exciting IT projects to improve business operations.
- Supportive and friendly team environment.
- Competitive salary, negotiable for the right candidate.
If you're an IT professional looking for a role where you can make a real impact, click Apply Now!
