IT Support Engineer - 1st / 2nd Line

About this job

IT Support Engineer - 1st / 2nd Line

Location: Manchester, Remote (UK-based)
Day Rate: £150-160 / day
Contract: 3 month contract

We are hiring for an IT Support Engineer (1st & 2nd Line) on behalf of a digital consultancy delivering cloud-native platforms and innovative solutions for a range of enterprise clients. Their managed services team provides expert technical support to internal users and client environments, primarily built on Microsoft technologies.

This is a remote position, suitable for an IT Support Engineer with strong 1st and 2nd line experience who thrives in a high-availability helpdesk environment and can confidently manage a range of support tickets with minimal supervision.

Responsibilities:

• Provide 1st and 2nd line technical support as part of the internal and external helpdesk function
• Troubleshoot and resolve incidents across user desktops, laptops, and remote environments
• Support Windows-based systems, including installation, configuration, and ongoing troubleshooting
• Assist with administration of Microsoft 365, Exchange, and Active Directory
• Support Azure-based environments and Group Policy management
• Set up and support VPNs and user access policies
• Work collaboratively with other support engineers and escalate issues where necessary

Required Skills and Experience:

• 5 + years experience in an IT Support Engineer or Service Desk Analyst role (1st and 2nd line)
• Strong knowledge of Microsoft technologies:
• Windows 10/11 and Windows Server
• Office 365 / Microsoft 365
• Active Directory and Group Policy
• Azure administration
• Exchange Online
• Familiarity with VPN configuration and remote access support
• Confident working independently and resolving technical issues remotely

Nice to Have:

• Experience working in a managed services environment or supporting external clients
• ITIL awareness or certifications
• Relevant Microsoft certifications

This is an excellent opportunity to contribute to a team supporting modern digital platforms, with the potential for extension depending on project requirements.

Click Apply Now to be considered for this IT Support Engineer (1st & 2nd Line) contract