About this job

IT Support Engineer - 1st / 2nd Line

Location: Manchester, Remote (UK-based)
Day Rate: £150-160 / day
Contract: 3 month contract

We are hiring for an IT Support Engineer (1st & 2nd Line) on behalf of a digital consultancy delivering cloud-native platforms and innovative solutions for a range of enterprise clients. Their managed services team provides expert technical support to internal users and client environments, primarily built on Microsoft technologies.

This is a remote position, suitable for an IT Support Engineer with strong 1st and 2nd line experience who thrives in a high-availability helpdesk environment and can confidently manage a range of support tickets with minimal supervision.

Responsibilities:

Provide 1st and 2nd line technical support as part of the internal and external helpdesk function
Troubleshoot and resolve incidents across user desktops, laptops, and remote environments
Support Windows-based systems, including installation, configuration, and ongoing troubleshooting
Assist with administration of Microsoft 365, Exchange, and Active Directory
Support Azure-based environments and Group Policy management
Set up and support VPNs and user access policies
Work collaboratively with other support engineers and escalate issues where necessary

Required Skills and Experience:

5 + years experience in an IT Support Engineer or Service Desk Analyst role (1st and 2nd line)
Strong knowledge of Microsoft technologies:

Windows 10/11 and Windows Server
Office 365 / Microsoft 365
Active Directory and Group Policy
Azure administration
Exchange Online

Familiarity with VPN configuration and remote access support
Confident working independently and resolving technical issues remotely

Nice to Have:

Experience working in a managed services environment or supporting external clients
ITIL awareness or certifications
Relevant Microsoft certifications

This is an excellent opportunity to contribute to a team supporting modern digital platforms, with the potential for extension depending on project requirements.

Click Apply Now to be considered for this IT Support Engineer (1st & 2nd Line) contract