IT Support Engineer

Job Title: IT Support Engineer
Location: Mayfair, London (Onsite)
Salary & Benefits: £40,000

Applause IT are hiring for an IT Support Technician for a luxury travel management company based in Mayfair, London. Their business delivers high-touch corporate and leisure travel services to an international client base, underpinned by a high-availability IT setup.

The IT Support Engineer will take ownership of day-to-day IT issues across the business and manage all hardware and software infrastructure, acting as the first point of contact for both internal users and external partners. This role includes a combination of reactive IT support and long-term technology planning, ensuring all systems remain current and fit for purpose.

Responsibilities include:

• Providing all IT support across the business, including hardware and software troubleshooting.
• Setting up systems and onboarding new staff.
• Maintaining and updating the company website in coordination with a marketing agency.
• Procuring, installing, and maintaining new technology and related equipment.
• Managing office infrastructure, including printers, workstations, deliveries, and facilities.

The successful IT Support Technician will have:

• Experience in an MSP environment, ideally at Level 2.
• Exposure to MAC-level projects, both remote and onsite.
• Strong knowledge of IT systems including:
• Active Directory, PowerShell, Windows Server, Hyper-V
• Office 365, Azure AD, Exchange Server
• Microsoft Intune, AutoPilot, SonicWall, VPNs
• SCCM, patching, cabling, and common backup/recovery tools
• Competence with both Windows and Mac operating systems.
• A proactive, solution-focused attitude and strong attention to detail.

Benefits:

• Central London office location
• Opportunity to work closely with decision-makers
• Hands-on exposure to a broad range of technologies

Click Apply Now if you're interested in this IT Support Engineer position and ready to take ownership of IT operations in a boutique, high-performance environment.