About this job
Technical Support Analyst – Manchester (Hybrid) – SQL, JavaScript, AdTech
Location: Manchester (Hybrid)
Job type: Permanent, Full-time
Salary: up to £40,000 + benefits
We’re hiring a Technical Support Analyst for a well-established AdTech business in Manchester. Its platform processes a billion website hits a week and powers TV advertising campaigns for major UK brands and agencies. If you like digging into data, can read a browser console and enjoy explaining the answer to a client, this is worth a look.
About the role
This is the first dedicated support hire, working alongside the Head of Technical Support. You’ll pick up a large share of the client support work, from technical onboarding to helping clients understand their campaign results.
This isn’t a script-reading helpdesk role. You’ll start by shadowing the Head of Support, and your scope will grow as more issues become routine. Support is moving onto a single HubSpot ticketing system backed by an internal wiki, so you’ll help shape how the function works. The two-year product roadmap is busy, so expect plenty to learn.
What you’ll be doing
- Resolving assigned support queries using documented processes, and escalating the rest with clear notes
- Running technical onboarding for new advertisers: providing tracking tags, checking they’re installed correctly and reconciling data
- Troubleshooting tracking issues using the browser developer tools console
- Writing MySQL queries to check data across systems and spot gaps or discrepancies
- Setting up client dashboards, managing user access and delivering platform training
- Helping clients understand their data and attribution results, including on calls
- Maintaining the internal wiki of standard operating procedures
What you’ll bring
- Basic JavaScript: enough to read console errors and diagnose why a tag isn’t firing
- Reasonable SQL (ideally MySQL) for checking and comparing data
- Strong numeracy, with enough statistics to explain attribution results to clients with confidence
- Clear, patient communication, both on calls and in training sessions
- A methodical approach: you follow processes, record what you’ve checked and know when to escalate
Nice to have
- A degree in maths, physics, computer science or another numerate subject
- Some software development or application support experience
- Familiarity with HubSpot or a similar ticketing system
- An interest in advertising, marketing analytics or data-heavy products
What’s on offer
- Hybrid working from Manchester
- A comprehensive benefits package
- A first-of-its-kind role with clear scope to grow as the support function expands
- Close work with a development team of around 10 on a product with real scale
Process: Screening call → technical assessment (JavaScript tagging and SQL) → interview with the Director.
Apply now for a confidential conversation. Applause IT is managing this search on behalf of the client.
Applause IT Recruitment is acting as an Employment Agency in relation to this vacancy.
