About this job
1st Line Support Engineer
📍 Location: Burnley | 💼 Full-Time | 💰 £25,000-£30,000 + Benefits
Kickstart Your IT Career in a High-Growth Tech Environment
Are you early in your IT career and looking for a role where you can learn fast, gain hands-on experience, and build a strong technical foundation?
We're hiring a 1st Line Support Engineer to join a collaborative and fast-paced support team. This is an ideal opportunity for someone with strong fundamentals, curiosity, and great communication skills who wants to grow into a 2nd Line or specialist role over time.
What You'll Be Doing
- Acting as the first point of contact for IT support queries (remote & onsite)
- Troubleshooting issues across hardware, software, and user accounts
- Supporting Windows environments, Office 365, and basic networking issues
- Logging and managing tickets through to resolution
- Escalating more complex issues to senior engineers
- Delivering excellent customer service and user communication
What We're Looking For
- Some experience in an IT support role, internship, or helpdesk environment
- Understanding of:
- Windows OS
- Active Directory / user management
- Microsoft 365 (Outlook, Teams, etc.)
- Strong problem-solving skills and willingness to learn
- Clear communication and a customer-first mindset
- A proactive attitude-someone who asks questions and takes ownership
Desirable (Not Essential)
- IT certifications (e.g. CompTIA A+, Network+)
- Exposure to ticketing systems
- Basic networking knowledge (DNS, DHCP, TCP/IP)
What's in It for You
- Structured training and clear progression path
- Supportive team environment with mentoring
- Exposure to a wide range of technologie
Why Apply?
This isn't just another helpdesk role - you'll be joining a team that invests in early-career talent and gives you the tools to grow quickly.
Apply Now
If you're ready to take the next step in your IT career, apply today with your CV.
