Cloud Infrastructure & Application Support Engineer

About this job

Cloud Infrastructure & Application Support Engineer
Cheadle (4 days office / 1 day home)
£34,000 - £40,000 + Bonus + Benefits

An opportunity has arisen for an experienced Cloud Infrastructure & Application Support Engineer to join a growing team supporting mission-critical software used in the social care and assisted living sectors. This is a hybrid role based in Cheadle, with the flexibility to work from home one day per week.

You will be responsible for supporting both cloud-hosted and on-premise applications, ensuring platform reliability, security, and performance in line with high availability and compliance standards. The position offers exposure to Azure cloud technologies, networking, VoIP/SIP, and both Windows and Linux environments.

Key Responsibilities:

• Provide remote application support for cloud and on-premise systems.

• Manage and maintain Azure infrastructure (IaaS, vNets, security, monitoring).

• Support Windows Server (2012-2019), desktop environments, and Linux (Debian).

• Administer SIP/VoIP platforms (3CX, Freeswitch, Kamailio, STUN).

• Write and troubleshoot SQL queries; maintain SQL Server environments.

• Maintain documentation, knowledge base articles, and support procedures.

• Ensure compliance with ISO9001, ISO27001, and CyberEssentials standards.

• Work with support desk tools (Salesforce Service Cloud desirable).

• Assist with system builds, UAT testing, and hardware/software licensing.

• Travel occasionally to customer and other UK sites as needed.

Requirements:

• Minimum 2 years' experience in a similar role (DevOps, Support, Infrastructure).

• Strong Azure IaaS and cybersecurity knowledge.

• Proficient in SIP/VoIP technologies and networking (VPNs, VLANs, DMZs).

• Experience with Windows Server and ideally Linux.

• Confident using help desk/ticketing systems.

• Strong communication and documentation skills.

• Full UK driving licence.

Package:

• Salary: £34,000 - £40,000

• Bonus scheme

• 25 days holiday + bank holidays

• Laptop provided

• Life assurance (3x salary), healthcare and mental wellbeing services

• Enhanced maternity/paternity pay and sick pay

• Holiday purchase scheme, staff discounts, bike to work scheme and more

Click apply now to be considered for this opportunity.