About this job

Technical Support Engineer - Security Systems - Luton - Competitive Salary + Benefits

Are you a Technical Support Engineer with a background in physical security systems, access control or CCTV? Are you passionate about solving technical problems and delivering exceptional support?

We are looking for a Technical Support Engineer to join a leading security solutions provider at their modern Luton offices. With over 70 years of international expertise and a strong UK presence, this company delivers innovative, integrated security technologies across access control, CCTV, intruder detection, home automation and more.

As a Technical Support Engineer, you'll support customers and partners with fault diagnosis, technical queries, system configuration, and product training. You'll work across phone, email and remote platforms, with occasional on-site work once trained.

Key Responsibilities:

Deliver technical support via phone, email and remote tools
Maintain up-to-date product knowledge on hardware and software
Investigate and resolve escalated customer issues
Create and update technical support documentation
Attend client sites to resolve issues (after training)
Assist with system specifications and custom build panels
Collaborate with customer service, sales, and product teams
Contribute to testing of new products and root cause analysis

About You:

2+ years' experience in technical support or engineering
Background in physical security systems such as door entry, access control or CCTV
Strong knowledge of Microsoft Windows and IT systems
Excellent communication and customer service skills
Confident problem-solver, technically curious and methodical
Hold a full UK driving licence