3rd Line Support Engineer

About this job

Job Title: 3rd Line Support Engineer - Microsoft, VMware, IIS

Location: Hybrid, Oxford, UK

Salary: £45,000 - £55,000 + Benefits

Are you a skilled 3rd Line Support Engineer with a knack for tackling complex technical challenges? Join a dynamic, fast-paced company dedicated to providing high-availability infrastructure and e-commerce solutions for thousands of daily users. This role is perfect for an engineer experienced in Microsoft-based systems, with expertise in Windows Server, IIS, and virtualisation through VMware.

The Role

As a 3rd Line Support Engineer, you'll play a critical role in supporting and maintaining a robust infrastructure environment, focusing on Microsoft technologies and high-traffic systems. Working in a 24/7/365 operation, you'll also participate in a rotating on-call schedule (approximately 25% of the time) to handle production emergencies as the primary contact. Responsibilities include:

• Infrastructure Management: Oversee and optimise Windows Server environments, manage IIS and NLB configurations, and support Active Directory and DNS services.
• E-commerce Platform Support: Support high-traffic systems, ensuring consistent performance and reliability for thousands of daily users.
• Incident Management: Respond to on-call production issues, resolve complex infrastructure challenges, and maintain detailed records for continuous improvement.

What We're Looking For

The ideal 3rd Line Support Engineer will have:

• Experience with Microsoft systems such as Windows Server, IIS, Active Directory, and DNS.
• Knowledge of VMware virtualisation.
• Proven experience supporting high-traffic environments like e-commerce platforms.
• Strong problem-solving skills, with a background in complex infrastructure issue resolution.
• Comfort with 24/7 environments and willingness to participate in on-call shifts.

What's In It for You?

• Competitive salary with an on-call allowance
• Hybrid working model
• Opportunity to work in a challenging, high-availability environment
• A supportive team culture with a focus on continuous learning

If this sounds like the right opportunity for you, click apply now to join a team dedicated to excellence in server support and infrastructure management!