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3rd Line Support Engineer

£25000 - £35000

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About this job

We are hiring for a 3rd Line IT Support Engineer for a leading telecoms and technology company in Kidderminster.

Job Title: 3rd Line IT Support Engineer

Location: Kidderminster

Salary: £25,000 - £35,000 per year (dependent on experience)

Benefits: Casual dress, company pension, cycle to work scheme, employee discount, free parking, health & wellbeing programme, on-site parking, private medical insurance, referral programme, work from home opportunities.

Hours: Full-time, Monday-Thursday 08.45-17.30, Friday 08.45-17.00

We are recruiting for a 3rd Line IT Support Engineer for a well-established telecoms and technology company headquartered in Kidderminster. Recognised as a leader in the field, we provide exceptional 24/7 support and are a trusted supplier of voice, data, cloud, security, and mobile solutions to thousands of businesses across the UK. With around 900 passionate colleagues, we have doubled in size over the past 18 months and have plans for further growth. Our team has undertaken three acquisitions recently, and to maintain our market position, we strive to be a great place to work.


  • Provide remote support for technical issues as an escalation point for 1st and 2nd Line Engineers.
  • Take ownership of complex issues and provide technical support via telephone, email, and remote-control sessions.
  • Manage requests via our ticketing system.
  • Diagnose and troubleshoot technical issues.
  • Oversee remote monitoring tickets.
  • Research and identify solutions to software and hardware issues.
  • Prioritise and manage open tickets, monitoring responses and SLA events.
  • Ensure client IT systems are fully functional after troubleshooting.
  • Keep customer processes and documentation up to date.


  • Hands-on technical experience.
  • Proficiency with Windows & MAC Desktop Operating Systems, O365 Administration, O365 Exchange, Microsoft Intune, Server Administrative Tools (Active Directory, Group Policy), Firewalls & Switches, Network Devices, Networking protocols (TCP/IP, DNS, DHCP, VLAN), VPN Systems, Microsoft Azure (AVD, WVD), VMWare, Citrix.

If you meet the requirements and are seeking an exciting challenge, then please click APPLY NOW!

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