About this job

Technical Support Engineer - CAD/CAM Software

Hybrid (3 days on-site near Solihull)
£40,000 - £45,000 + benefits

Are you a hands-on Technical Support Engineer who loves solving complex software problems and helping customers get the best out of powerful design tools?

Applause IT are working with an established software company whose products are used by makers, manufacturers and engineers around the world to turn creative 2D and 3D designs into real products. Their software sits at the intersection of design, CAD/CAM, and CNC machining - giving users the power to produce anything from intricate signage to precision-engineered parts.

The Opportunity

You'll take ownership of technical customer support for a suite of specialist design and manufacturing applications, providing first-class help to users across the UK and overseas.

Day to day, you'll:

Diagnose and resolve customer issues covering installation, licensing and workflow challenges
Provide expert support via email, phone and remote tools
Collaborate with the engineering team on bug fixes, testing and product feedback
Maintain documentation and contribute to internal knowledge sharing
Become the go-to expert customers rely on for quick, clear and professional technical help

This is a standalone role suited to someone confident working independently, with strong communication skills and an analytical approach to problem-solving.

What You'll Bring

Proven experience supporting software products in a customer-facing role
Strong troubleshooting and Windows application support skills
Excellent written and verbal communication
Familiarity with ticketing systems such as Zendesk, Jira Service Management or Freshdesk
Understanding of CAD/CAM, CNC, or design/manufacturing workflows

Desirable:

Experience supporting 3D design, CNC, or engineering software
Exposure to software testing, bug tracking or release validation
Knowledge of scripting (PowerShell or Python) or helpdesk documentation tools

What's On Offer

Salary up to £45,000, depending on experience
Hybrid working - 3 days on-site (Mon, Wed, Fri) near Solihull / Balsall Common
25 days' holiday + bank holidays
8% company pension, private healthcare and death-in-service benefit
Supportive, creative environment where you'll work directly with engineers building world-class software

If you're passionate about technology, enjoy helping users, and want to work with cutting-edge CAD/CAM tools that make a real impact, we'd love to hear from you.