1st Line Support | Microsoft | Customer Support | Azure Exposure
Are you building your career in IT Support and looking for an opportunity that offers more than simply working through support tickets?
We’re looking for an IT Support Technician to join a customer-focused technical team, providing first-line support for a specialist software and technology platform.
You'll be one of the first points of contact for customers, helping diagnose and resolve technical issues over the phone, online and through remote support tools.
Alongside day-to-day support, you'll have the opportunity to develop your technical knowledge across Microsoft environments, Azure, servers, databases and communications technology, while getting involved in installations, product testing and customer projects.
Providing first-line technical support to customers by telephone and online
Logging and managing customer issues through the helpdesk
Troubleshooting issues remotely using support tools such as TeamViewer
Helping configure, maintain and test hardware and software
Supporting Microsoft-based environments
Gaining exposure to Azure deployment and maintenance
Supporting customer installations
Assisting with planned and reactive customer site visits when required
Supporting internal IT and demonstration systems
Testing products and providing technical feedback
Working with wider technical and software development teams
Getting involved in customer demonstrations and technical projects
As your technical and product knowledge develops, there is also scope to take greater ownership of customer projects within the wider Project Management team.
You don't need to be an experienced 2nd Line Engineer.
We're looking for someone with a good foundation in IT support who enjoys troubleshooting problems, working with customers and learning new technologies.
Ideally, you'll have some experience with:
1st Line IT Support / Service Desk / Helpdesk
Windows and Microsoft environments
Hardware and software troubleshooting
Remote customer support
Helpdesk or ticketing systems
Basic networking
Any exposure to Microsoft Azure, Windows Server, databases, VoIP/SIP or communications technology would be beneficial, but isn't essential.
This is a great opportunity to develop beyond traditional first-line support.
You'll gain broader exposure across:
Customer Support → Microsoft & Azure → Installations → Product Testing → Technical Projects
The position also participates in an out-of-hours rota, for which an additional fee is provided. Calls handled outside normal hours can also be claimed back as time off in lieu.
If you're currently working in IT Support, 1st Line Support, Service Desk or Technical Support and want an opportunity to broaden your technical experience, we'd love to hear from you.
Apply today for further information.
