IT Support Analyst - Windows, M365, Intune

About this job

IT Support Analyst - Windows, M365, Intune

Coleshill, Birmingham

£32,000 - £35,000 + Benefits inc. healthcare

We're recruiting for an experienced IT Support Analyst to join a growing business based in Coleshill, near Birmingham. This is a fully on-site role, supporting both office and warehouse users in a hands-on IT environment.

This opportunity would suit a confident IT Support Analyst or Senior Service Desk Engineer who enjoys being close to the business, resolving issues quickly, and taking ownership of day-to-day IT support.

The Role

As the IT Support Analyst, you'll be responsible for providing 1st and 2nd line support to approximately 85 users, the majority of whom are based in a warehouse environment. You'll work across a broad Microsoft-focused stack and be expected to resolve most issues at first contact.

Key responsibilities include:

• Providing on-site IT support across office and warehouse environments
• Windows desktop support (Windows 10/11)
• Microsoft 365 administration and user support
• Azure Entra (Azure AD) user and device management
• Heavy use of Microsoft Intune for device builds, imaging, and endpoint management
• Troubleshooting networking issues such as IP conflicts and connectivity problems
• Supporting hardware including PCs, laptops, printers, and label printers
• Supporting warehouse systems integrated with ERP and shipping processes
• Managing tickets via a service desk system and prioritising issues effectively
• Remote support for hybrid users using TeamViewer
• Working in line with security best practices, including MFA and Cyber Essentials Plus

What We're Looking For:

• Proven experience as an IT Support Analyst, Senior IT Support Engineer, or Senior Service Desk Engineer
• Strong Windows, Microsoft 365, and Intune experience
• Good foundational networking knowledge
• Comfortable supporting both office and operational/warehouse users
• Able to work independently and hit the ground running
• A problem-solver with a strong customer-focused mindset
• ITIL v4 knowledge or certification is highly desirable
• Some exposure to Linux environments is beneficial but not essential

Working Arrangements

• Location: Coleshill, Birmingham (on-site, 5 days per week)
• Hours: 7.5-hour working day between 8:00am - 5:30pm (some flexibility available)
• This role is on-site due to the nature of the warehouse and operational support required

Salary & Benefits

• Salary: £32,000 - £35,000 with some flexibility for the right experience
• Pension scheme
• Medicash cash plan after probation

Why Apply?

This IT Support Analyst role offers the chance to be a key part of a small IT function where your work has a direct impact on the business. You'll be trusted to resolve issues quickly, work with modern Microsoft technologies, and act as the go-to support person on-site.

If you're an experienced IT Support Analyst looking for a stable, hands-on on-site role in the Birmingham area, click apply now to find out more.