Application Analyst

About this job

Application Analyst

Home-Based (with occasional travel)
Competitive Salary & Benefits

ApplauseIT are hiring for an Application Analyst to join a growing company within the Local Government Software sector. This role is ideal for a tech-savvy problem solver with a passion for application support, troubleshooting, and customer service in a Windows-based environment.

The Role

As an Application Analyst, you will:
✔ Support client-server and web applications in a Windows Server environment.
✔ Manage incidents, troubleshoot issues, and ensure timely resolutions for customers.
✔ Collaborate with project and delivery teams to onboard new customers.
✔ Work closely with the service desk to maintain hosted applications.
✔ Develop innovative solutions to improve service efficiency.
✔ Ensure security compliance and adhere to company policies.
✔ Stay up to date with new technologies and industry trends.

What You'll Need

✔ 3+ years' experience in application support (client-server and web-based systems, e.g. Apache, IIS).
✔ Strong SQL database skills (Microsoft SQL Server, Oracle).
✔ Knowledge of Windows Server and application deployment.
✔ Scripting experience (SQL, PowerShell, Python, VBS).
✔ Understanding of networking (TCP/IP, DNS, Firewalls).
✔ Awareness of cybersecurity best practices.
✔ Experience with monitoring tools (e.g. PRTG, Zabbix) is desirable.
✔ ITIL experience in incident, problem, and change management.
✔ Local government software experience is a plus but not essential.

Why Apply?

✔ Work for a company that powers the public sector and industry with leading software solutions.
✔ Be part of a tight-knit team with excellent career progression and mentoring opportunities.
✔ Enjoy a flexible, remote-first work environment with occasional travel.

If this sounds like the role for you, click apply now!