IT Support has a clear
progression pathway, although the responsibilities of each role aren’t
always plainly defined. The lines between 1st, 2nd, and 3rd Line Support
Engineers are often blurry since the main difference in each is the complexity
of the tasks and fixes they’re assigned. This is a subjective decision, so what
one business defines as a 2nd Line Engineer, might be considered either a 1st
or 3rd Line Engineer in another. Beyond IT Support, a 3rd Line Engineer could
even progress into an Infrastructure
Engineer or Network Engineer role, in order to access higher salaries and more challenging day-to-day tasks.
At Applause IT, we have over 20 years of experience in IT, digital,
and tech recruitment, so there’s no one better to help you find the right fit,
whether you’re a candidate seeking your next opportunity or a company looking
to grow your team. We know that no two businesses or candidates are the same,
which is why our specialist consultants take the time to understand each
client's and jobseeker's needs.
To talk through how Applause IT can help to expand your IT Support
team or to find your next Support Engineer opportunity, get in touch with
one of our consultants for a friendly, no-obligation chat.