Technical Support Engineer - Fire Safety Systems

About this job

Technical Support Engineer - Fire Safety Systems

Manchester | up to £40,000 + Benefits | Full Time, Permanent

Applause IT are offering an opportunity for a Technical Support Engineer with experience in fire safety systems to join a growing technical team at a market-leading security and life safety solutions provider.

As demand grows for their fire product range, this newly created position sits at the core of their expanding support division, providing office-based support to customers and engineers across the UK. If you're from a field engineering background or already in technical support for fire systems and looking to broaden your product knowledge and career path, this could be the ideal next step.

About the Role

This role sits within a growing national technical support team, now operating seamlessly across two locations. With the business evolving into a single, unified technical centre of excellence, this position offers the chance to contribute to a true one-stop-shop security platform.

Initially focused on fire safety systems, you'll handle 1st and 2nd line support queries from customers, installers, and internal colleagues. Over time, you'll be trained across access control, door entry and potentially home automation technologies, opening doors for long-term progression into site support or commissioning alongside the field engineering team.

Key Responsibilities:

• Provide telephone and email-based technical support for fire alarm products and systems.
• Take ownership of customer cases, providing timely, accurate troubleshooting and guidance.
• Help document solutions and create customer-facing technical materials.
• Collaborate closely with field engineers, product teams and customer service.
• Over time, support site visits with senior engineers for fault finding or commissioning.
• Stay current with hardware/software updates and new product releases.
• Support wider system specification and training queries where required.

What We're Looking For:

• Solid experience supporting or commissioning fire safety systems (e.g. Gent, Kentec, C-TEC, Advanced, Morley, Protec, Fike, Notifier, etc.).
• Good knowledge of UK fire safety regulations and product standards.
• A background in electrical/electronic engineering - BTEC Level 4, NVQ or equivalent.
• Previous experience in technical support or customer-facing engineering.
• Strong fault-finding and diagnostic abilities.
• Excellent communication and problem-solving skills, particularly under pressure.
• A team-first attitude - calm, dependable, and able to stay level-headed when dealing with issues.
• Full UK driving licence (essential for future progression into field support if desired).

Desirable:

• Experience with security systems such as access control, door entry, and CCTV.
• Knowledge of Microsoft Windows and general IT systems.
• A minimum of 5 years' experience in the physical security or life safety industry.

Benefits Include:

• Competitive salary with bonus
• 25 days holiday + bank holidays, increasing with service
• Life assurance (4x salary)
• Health & wellbeing support including 24/7 online GP
• Annual events calendar and employee recognition schemes
• Pension (salary sacrifice)
• Perkbox benefits platform
• Free fresh fruit, treat days, social events
• Christmas shutdown

Additional Details:

• Location: Manchester - Office-based
• Hours: 37.5 per week (typically 08:30-17:30 with staggered starts)
• Interviews: Remote Teams interview followed by face-to-face in Manchester
• Start: ASAP

If you're a confident technical problem-solver with hands-on experience in fire detection systems - and you're ready to join a growing team at the forefront of the security and life safety industry - click apply now to be considered for the Technical Support Engineer role.

Technical Support Engineer - Fire Safety Systems - Manchester | up to £40,000 + Benefits | Full Time, Permanent