About this job
Role: Senior Systems Administrator
Location: Home-based (with occasional travel)
Are you a tech-savvy problem solver with a passion for delivering exceptional customer service? We are seeking a Sys Admin to join their dynamic Cloud Hosting team. This is an exciting opportunity for someone with experience in local government systems and IT who thrives in a fast-paced, innovative environment.
About the Role
As part of the Government Software division, you will provide high-quality cloud hosting solutions, ensuring service continuity and contributing to excellent customer satisfaction. You'll be a key player in troubleshooting, enhancing service delivery, and maintaining the high standards they uphold.
Key Responsibilities
- Cloud Application Expertise: Provide expert guidance on deploying and troubleshooting cloud-hosted applications.
- Customer Onboarding: Collaborate with project teams to onboard new customers effectively.
- Build Compliance: Maintain system build standards.
- Incident Resolution: Lead incident management and escalate issues as necessary.
- Database Administration: Administer and troubleshoot databases, including Microsoft SQL Server and Oracle.
- Service Desk Collaboration: Work with the service desk to support applications on hosted platforms.
- Continuous Learning: Keep up to date with the latest technologies through professional development.
- Security Adherence: Follow their security protocols and policies.
What We're Looking For
To succeed in this role, you'll need:
- Strong organizational skills and the ability to manage multiple tasks effectively.
- Expertise in back-office and web-based systems, preferably within local government.
- Passion for technology and a willingness to learn new IT skills.
- Exceptional customer service and communication skills.
- Experience in scripting (SQL, PowerShell, Python, VBS).
- Proficiency in web technologies (Apache, IIS) and relational databases.
- Understanding of virtualized environments and data centre administration (VMWare).
- Strong troubleshooting skills, particularly in diagnosing and resolving complex issues.
Additional desirable skills:
- Experience with ITIL environments and helpdesk tools.
- Basic networking knowledge.
- Familiarity with cybersecurity best practices and monitoring tools.
If this sounds like the next step in your career, we'd love to hear from you! Click Apply now