Lead Application Support Analyst - (SQL, Software)


Permanent £30000 – £35000 per annum

Lead Application Support Analyst - (SQL, Software, Data Management)

Lead Application Support Analyst sought by this leading software organisation, developing a range of data management products and services predominantly for the utilities market place.

As a Lead Application Support Analyst, you will be responsible for managing a team of Application Support Analysts and the team's workload. You will also be responsible for supporting the delivery of excellent customer service to all clients.

Key responsibilities:

  • Responsible for managing and developing a team of Application Support Analysts.
  • You will ensure your team meets customer expectations within SLA for incident response and resolution.
  • Manage ITIL based service support processes
  • Support applications using SQL
  • Manage workload and priorities for the team
  • Manage incident resolution and escalations alongside agreed processes

This is a great role for an experienced Application Support Analyst, that has experience managing a team. You will have experience working in an ITIL environment. You will have experience deploying and configuring software applications and working on a busy supply side service desk.

With excellent communication and interpersonal skills, this will suit a proven Application Support Analyst with a strong IT technical background and a desire to work in a progressive, rewarding environment.

Easy to get to via the local motorway network and commutable from Preston, Warrington, Wigan, Blackburn, Manchester, etc.

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